Business services are IT service offerings that extend the capabilities of technical services. They may be owned by different teams and may be defined as part of a service catalog or CMDB. They can also be listed on external status pages. The health of these services is tracked using a status dashboard that provides a quick snapshot of how they are performing. Users with Admin base roles can create and edit business services. Manager level users should have access to the team that owns each business service.
Business services span all sectors and niches, and are a key element of running a successful business. These services are typically offered to customers and support business processes and products. Examples of these services include banking, insurance, transport, warehousing, communication, and marketing. Business services provide a variety of benefits to companies, including convenience, safety, and marketing.
Businesses may also hire these services to facilitate employee convenience, reduce costs, and meet regulations. For example, delivery services can deliver products directly to an employee’s office. Real estate agents can help companies find suitable commercial space and negotiate leases. Some companies even hire childcare providers to manage in-office daycares, which help employees maintain a work-life balance. All these services make it easier for companies to focus on customer-facing activities.
People who are interested in business services may want to consider working in the field as an intern or even starting a small business. This is a great way to gain experience and learn about the industry while developing your skills.